My experience of purchasing from this store was dreadful. I placed my order and paid in full for the print I had spent days looking for. I received confirmation of my order and a note that it was being packed for shipping. Three days later I receive an email to say that actually the limited edition print had been sold and their records were not up to date. There was an apology and an offer to sell me something else by the same artist. I challenged whether I was being told the truth and asked for proof of the sale, to which I received an elusive response which failed to provide proof or address my concerns. Life is too short to deal with people like this.

Reply St. Art Gallery:

Unfortunately the inventory on our website proved to be inaccurate. We've explained to the client that the print has been released in 2013 and that in the meantime it might have been sold at one of the multiple art fairs which we've attended or in our gallery, and that most likely someone has forgotten to update the stock manually on our website. Further our website has been renewed twice since 2013 so that also might have caused this issue.

Obviously we never provide any proof from a previous sale to a thirth party because this party questions our statement. Actually the GDPR doesn't allow us to do so even if we wanted to.

We offered the client a full refund or a more expensive (and more or less similar) print for the same price of his original purchase, but the client declined so we've refunded the full amount directly.

This is our first negative review since we've been in business. We've tried to solve this issue and we regret that the client could not imagine that a mistake can be made.

This experience has been instructive and has made us decide to do a stock inventory.

Daisuke

Netherlands

16 augustus 2022

they are all perfect. Also one of my treasures arrived in perfect condition. I really appreciate them. I want to buy it again.

Greg J

Hungary

27 juli 2022

I have purchased three pieces from St. Art Gallery. I love their combination of enthusiasm for art plus professionalism in business transactions, for instance, promptness in responding to emails and flexibility with unusual shipping requests. All three items are quite fragile, but they arrived in Hungary in perfect condition, securely packed in custom-built wooden crates. Thank you to everyone at St. Art Gallery!

Farid Louni

France

19 juli 2022

Geoffry was amazingly friendly with me and managed to make it happen in terms of logistic.

I wish I could have pîcked the piece of Art myself and share a beer with him.

''I will come and visit you soon''

Alberto Anderlini

Italy

8 juli 2022

First class experience from start to finish. Delivered within 3 days. Packaged expertly to protect the artwork and ensure it arrived in perfect condition.
Highly racomended!!

Winkelwagen

kunst

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